Last Updated: February 12, 2026
SOBS Pets ("we," "our," "us," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sobspets.com (the "Site") and use our services, including our pet health assessment tool, product purchases, and customer support.
By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.
We collect personal information that you voluntarily provide when you:
When you visit our Site, we automatically collect certain information through cookies and similar technologies:
We use the information we collect for the following legitimate business purposes:
We process your information based on:
If you are a California resident, you have specific rights regarding your personal information under CalOPPA and other California privacy laws.
You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you in the preceding 12 months.
You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
You have the right to opt-out of the sale of your personal information. Note: SOBS Pets does not sell personal information.
We will not discriminate against you for exercising any of your privacy rights.
| Category | Examples | Collected | Source | Business Purpose |
|---|---|---|---|---|
| Identifiers | Name, email address, IP address | Yes | Directly from you; automatically | Service delivery, analytics |
| Customer Records | Phone number, address, payment information | Yes | Directly from you | Order fulfillment, account management |
| Protected Characteristics | Not applicable to pets | No | N/A | N/A |
| Commercial Information | Purchase history, product interests | Yes | Directly from you | Service improvement, recommendations |
| Internet Activity | Browsing history, interactions with Site | Yes | Automatically | Analytics, Site optimization |
| Geolocation Data | IP-based location | Yes | Automatically | Analytics, fraud prevention |
| Inferences | Pet health profile, supplement preferences | Yes | Derived from provided data | Personalized recommendations |
To exercise your California privacy rights, please submit a verifiable consumer request by:
To protect your privacy, we will verify your identity before fulfilling your request. We may ask you to provide:
We aim to respond to verifiable requests within 45 days, or notify you if we require additional time.
We implement industry-standard security measures to protect your personal information:
No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You provide information at your own risk.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.
If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at:
We may update this Privacy Policy from time to time. When we make changes, we will:
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Attn: Privacy Officer
dpo@sobspets.com
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.
By continuing to use SOBS Pets, you acknowledge that you have read and understood this Privacy Policy.
Last Reviewed: February 12, 2026