Last Updated: February 12, 2026
We believe every pet owner deserves equal access to our website, products, and services. We are continuously working to improve the user experience for everyone and apply relevant accessibility standards.
We design with inclusion as a core principle, not an afterthought. Our goal is to remove barriers and create a welcoming digital environment for all pet parents.
Accessibility is an ongoing journey. We regularly audit our website, fix issues, and train our team to ensure accessibility remains a priority.
We welcome feedback from users with disabilities. Your insights help us identify barriers and create better solutions for everyone.
We strive to meet or exceed the requirements of the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act, and Web Content Accessibility Guidelines (WCAG).
SOBS Pets aims to conform to the following accessibility standards:
Web Content Accessibility Guidelines 2.1 at Level AA success criteria. These internationally recognized guidelines outline how to make web content more accessible to people with disabilities.
View GuidelinesAmericans with Disabilities Act, Title III - Public Accommodations. We strive to ensure our website is equally accessible to individuals with disabilities.
Section 508 of the Rehabilitation Act requires federal agencies to make their electronic and information technology accessible to people with disabilities. We follow these technical standards.
European standard for digital accessibility. While primarily for EU public sector, we align with these requirements as best practice.
SOBS Pets partially conforms to WCAG 2.1 Level AA. Partially conforms means that some parts of the content do not fully conform to the accessibility standard, but we are actively working toward full conformance.
Our website incorporates the following accessibility features to enhance usability for all visitors:
We are aware of the following accessibility limitations and are actively working to address them. If you encounter any issues not listed here, please let us know.
| Issue | Description | Severity | Status | Target Resolution |
|---|---|---|---|---|
| Older PDF Documents | Some legacy product guides and information sheets are in PDF format that may not be fully accessible to screen readers. | Medium | In Progress | Q2 2026 |
| Third-Party Chat Widget | Our customer support chat widget has some keyboard navigation issues and limited screen reader support. | High | Vendor Review | Q1 2026 |
| Complex Data Tables | Some product comparison tables may be difficult to navigate with screen readers. | Low | Planned | Q3 2026 |
| Video Captioning | Some older marketing videos lack closed captions. All new videos include captions. | Medium | In Progress | Q2 2026 |
| ARIA Labels | Some interactive components need improved ARIA labeling for screen readers. | Low | In Progress | Q1 2026 |
Our website is designed to be compatible with popular assistive technologies. We test with the following:
We have implemented the following features specifically for screen reader users:
We regularly test our website with NVDA (Windows) and VoiceOver (macOS) to ensure a consistent experience. If you encounter issues with your specific screen reader, please contact us with details so we can investigate.
Our website is fully operable without a mouse. The following keyboard shortcuts are available:
| Tab | Move forward through interactive elements |
| Shift + Tab | Move backward through interactive elements |
| Enter or Space | Activate buttons, links, form fields |
| Esc | Close menus, modals, or popups |
| Arrow Keys | Navigate within dropdown menus, radio groups, sliders |
| Tab at page load | "Skip to main content" link appears - press Enter to jump |
| ? | Open keyboard shortcuts help (where supported) |
| / | Focus search box |
| c | Go to cart |
We maintain a minimum contrast ratio of 4.5:1 for normal text and 3:1 for large text and UI components, in accordance with WCAG 2.1 AA standards.
Our website is fully responsive and supports zoom up to 200% without loss of functionality or horizontal scrolling. Text can be resized using browser zoom or our built-in text size controls.
We never use color as the only means of conveying information. All charts, graphs, and status indicators include:
All new video content includes closed captions. For older videos, we are systematically adding captions. Transcripts are available upon request.
For videos where visual information is essential to understanding the content, we provide audio description or a separate described version.
We are working to ensure all PDF documents are tagged for accessibility. If you encounter an inaccessible PDF, please contact us and we will provide an alternative format.
All audio content includes transcripts or captions.
If any content on our site is inaccessible to you, please contact us and we will provide the information in your preferred format (large print, braille, electronic document, etc.) within 5 business days.
Our website includes content and functionality from third-party providers. While we strive to select accessible partners, we do not have full control over their accessibility:
| Third-Party Service | Purpose | Accessibility Status | Alternative Access |
|---|---|---|---|
| Google Maps | Store locator | Partially accessible | Text-based store list available |
| YouTube | Video hosting | Accessible (with captions) | Transcripts available |
| Vimeo | Video hosting | Accessible | N/A |
| Payment Processors | Checkout | Compliant with WCAG 2.1 | Phone ordering available |
| Social Media Embeds | Social feeds | Varies by platform | Direct links to content |
SOBS Pets works best with the following browsers and assistive technology combinations:
Latest 2 versions
Works with JAWS, NVDA
Latest 2 versions
Works with NVDA
Latest 2 versions
Works with VoiceOver
Latest 2 versions
Works with Narrator
iOS Safari, Android Chrome
VoiceOver, TalkBack
Not supported
Please upgrade to Edge
We employ the following methods to assess and maintain accessibility:
Frequency: Weekly
Frequency: Monthly
Frequency: Quarterly
Next audit: March 2026
If you encounter accessibility barriers on our website, have suggestions for improvement, or need assistance accessing any content, please contact us. We aim to respond to all accessibility inquiries within 2 business days.
We acknowledge receipt of accessibility feedback within 2 business days and provide a substantive response within 5 business days. We prioritize fixes based on severity and will inform you of our planned resolution timeline.
For accessibility-related inquiries, assistance requests, or to provide feedback, please contact our dedicated Accessibility Team:
Our complete VPAT (Voluntary Product Accessibility Template) is available upon request. This document provides detailed information about our conformance with Section 508 and WCAG standards.
SOBS Pets is dedicated to making pet health accessible to everyone. We will continue to invest in accessibility and welcome your partnership in this journey.